jutbuz Privacy Policy

1 Introduction

jutbuz is a safe and reliable online gaming platform in Bangladesh. We place the highest priority on the privacy of our users. This privacy policy describes how jutbuz collects, stores, processes, and protects your personal information.

By using the jutbuz website or services, you consent to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact our support team.

This policy applies to all jutbuz products and services — including casino games, sports betting, live games, and access to the platform through any device.

2 Information We Collect

jutbuz may collect the following types of information:

2.1 Personal Identification Information

• Full name and date of birth
• Email address
• Mobile number (for verification)
• National ID or passport number (for KYC verification where applicable)
• Residential address

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, Upay account numbers (partial)
• Deposit and withdrawal history
• Transaction amounts and times

2.3 Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Cookies and session data
• Time spent on the site and pages visited

2.4 Gaming Activity

• Play history and betting information
• Win and loss records
• Bonus and promotion usage information
• Account preferences and settings

3 Purpose of Data Collection

jutbuz collects and uses your information for the following legitimate purposes:

• Account Management: To complete registration, login, and account verification processes.
• Service Delivery: To run games, betting, deposit, and withdrawal services smoothly.
• Security: To prevent fraud, money laundering, and unauthorized access.
• KYC Compliance: For age verification (21+) and identity verification.
• Customer Support: To process support requests and resolve issues.
• Responsible Gaming: To monitor gaming behavior and support responsible play.
• Personalization: To recommend games and customize the experience based on your preferences.
• Communication: To send important updates, transaction confirmations, and support messages.

jutbuz will never sell your personal information to third parties for marketing purposes without your consent.

4 Data Sharing and Disclosure

jutbuz may share information in the following limited circumstances:

4.1 Service Providers

Information is shared in a limited way with our trusted partners for payment processing, technical services, and game operations. All such partners are required to comply with our privacy standards.

4.2 Legal Obligations

jutbuz will disclose information to relevant authorities when required by court order, government directive, or legal investigation. In such cases, we will make every effort to notify you where possible.

4.3 Security and Fraud Prevention

Information may be shared with relevant authorities to detect and prevent fraudulent activity and to ensure the overall security of the platform.

jutbuz never shares your complete payment information (such as your full mobile banking account number or PIN) with third parties.

5 Data Security Measures

jutbuz adopts industry-standard technical and organizational measures to protect your personal information:

• SSL Encryption: All data transmissions are protected with 256-bit SSL/TLS encryption.
• Encrypted Database: Stored personal information is kept in an encrypted database.
• Access Control: Only authorized personnel can access your information.
• Firewall and Security Monitoring: A 24/7 security monitoring system remains active at all times.
• Two-Factor Authentication: An additional verification layer is provided to protect your account.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.

Even so, transmitting data over the internet cannot be made completely secure. We are committed to providing the highest level of protection, but we cannot guarantee absolute security.

6 Cookie Policy

The jutbuz website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the site — such as maintaining login sessions, security verification, and saving your preferred language.

6.2 Analytics Cookies

Used to collect site usage statistics and improve the user experience. These cookies do not identify you personally.

6.3 Preference Cookies

Used to remember your preferred language, game settings, and account preferences.

You can control cookies through your browser settings. However, disabling cookies may limit some functionality of the site.

7 Data Retention Period

jutbuz retains your personal information according to the following policy:

• Active Accounts: Necessary information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, relevant information may be retained for a specified period to meet legal and regulatory obligations.
• Transaction Records: Financial transaction records are retained as required by law.
• Technical Logs: System logs are generally retained for a short period.

Once the required retention period has ended, your information will be securely deleted or anonymized.

8 Your Rights

As a user of the jutbuz platform, you have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can request that incorrect or incomplete information be corrected.
• Right to Deletion: In certain circumstances, you can request that your information be deleted (subject to legal obligations).
• Right to Restrict Processing: You can request that the use of your information be limited for specific purposes.
• Right to Opt Out of Marketing: You can unsubscribe from marketing communications.
• Right to Lodge a Complaint: You can raise a complaint about how we manage your data.

To exercise these rights, please contact our support team. We are committed to responding to your request within a reasonable time.

9 Children's Privacy

jutbuz strictly provides services only to individuals who are 21 years of age or older. We do not knowingly collect personal information from minors.

Age verification is mandatory at the time of registration. If we become aware that a minor has created an account on our platform, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian suspects their child is using our platform, please contact us without delay.

10 Third-Party Links and Services

jutbuz's services include third-party game providers (such as Pragmatic Play, JILI, PG Soft, Spribe, and others). These providers may have their own privacy policies that differ from jutbuz's policy.

For payment services we use bKash, Nagad, Rocket, and Upay. These platforms have their own privacy policies, and jutbuz is not responsible for the protection of information related to your use of those platforms.

We recommend that you review the privacy policies of these third-party services.

11 Changes to This Policy

jutbuz may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notice on the platform.

The date of each update will be published at the top of this page under the "Last Updated" section. Continued use of the service after any changes will be considered as your acceptance of the new policy.

We recommend that you review this policy regularly so that you are always aware of the latest information.

12 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us: